**Professional Summary:** Highly skilled HR Service Delivery (HRSD) professional with over 5 years of experience in configuring and implementing ServiceNow HRSD solutions. Proven expertise in leading the implementation of Employee Center Pro and managing the migration of knowledge articles into SNOW. Strong ability to collaborate with cross-functional teams and stakeholders to optimize HR processes and drive efficiency. Demonstrated track record of success in system upgrades, implementations, and post go-live support. Committed to delivering high-quality solutions that align with business objectives. **Key Skills:** - ServiceNow HR Service Delivery (HRSD) - Employee Center Pro (EC Portal Pro) - Process Design and Configuration - System Integration - Data Analytics and Reporting - Performance Analytics - Problem-Solving and Troubleshooting - Project Management - Stakeholder Management - Training and User Acceptance Testing (UAT) **Experience:** HR Service Delivery Consultant | XYZ Solutions, City, State | [Dates] - Led the implementation of Employee Center Pro and migrated knowledge articles into ServiceNow (SNOW). - Provided guidance on best practices for HRSD process design and configuration. - Integrated ServiceNow HRSD with other HR systems and third-party applications to create seamless end-to-end processes. - Managed content within SNOW, administering HRSD practices related to Knowledge Articles, Templates, topics, and microsites. - Built Reports and dashboards within SNOW, including Performance Analytics. - Collaborated with cross-functional teams to integrate HRSD solutions with other systems. - Conducted user acceptance testing (UAT) and provided training on new HRSD processes. - Provided ongoing support and maintenance for ServiceNow HR service delivery applications. **Education:** Bachelor of Science in [Field], University Name, City, State | [Year of Graduation] **Certifications:** - ServiceNow HR Service Delivery (HRSD) Certification **Additional Information:** - Strong problem-solving and analytical skills with a focus on delivering results. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. - Proven ability to work independently, managing multiple competing priorities with a high level of accuracy and attention to detail. - Committed to continuous learning and staying current with industry trends and best practices in HR service delivery.