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Customer Support Associate
B.C. Assoicates
Riverside,California,United States
$70.000 / año
**We Offer:** - **Weekly Pay:** Plus, the possibility of weekly bonuses! - **Positive Team Environment:** Join an energetic and supportive team. - **Career Growth:** Merit-based advancement opportunities. - **Training Program:** Structured training and leadership development. - **No Experience Required:** Full training provided from the ground up. - **Company Events and Trips:** Enjoy team-building activities and trips! **Our Ideal Candidate:** We are seeking individuals who are flexible, adaptable, and trainable. If you're looking for a long-term career opportunity and want to grow with a company, we want to hear from you! **Your Responsibilities:** - Provide exceptional customer service by actively listening and updating internal and customer-facing support documentation. - Handle confidential customer information sensitively and offer suggestions for product and process improvement. - Strive to resolve issues on the first call, proactively addressing open customer concerns and escalating when necessary for timely resolution. - Respond to all customer inquiries promptly and with care. - Assist existing clients over the phone or in person with account management, billing inquiries, product usage, and more, while creating resources for common questions and issues.