Key Responsibilities: - Engage with prospective customers via phone, email, and chat to understand their needs and preferences regarding pet adoption. - Provide personalized assistance and guidance to customers throughout the pet selection and purchasing process - Engage with breeders to find the right match for buyers - Stay organized and effectively manage follow ups so all potential buyers have the necessary information and support to make the best decision. - Maintain accurate records of customer interactions and all aspects of the sales process within our CRM. Qualifications: - At least 2-3 years of sales experience, ideally some experience building or operating an end-to-end sales process. - Excellent follow-through and follow-up - Excellent communication skills, both written and verbal, with the ability to engage and build rapport with customers effectively. - Passion for animals and a strong understanding of different breeds and pet care preferred but not required - Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple inquiries simultaneously. - Startup or entrepreneurial experience is preferred. - Ability to work remotely with demonstrated initiative, attention to detail and clear communication. - Ability to use online communication tools such as a CRM software. - Availability to work flexible hours, including evenings and weekends, if necessary to accommodate customer inquiries and sales opportunities.