Qualifications: - You have experience in a customer service center or help desk environment, providing customer service through email, in-app chat, and Slack. - You regularly drive the rest of the team forward by building systems that anticipate problems before they occur or otherwise provide early warning indicators that can be acted upon in a timely manner. - You can regularly review the broader landscape (e.g., client portfolio) to assess whether or not the issue could impact other groups. - You have experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc. - You meet and strive to exceed company retention and customer satisfaction goals - You have exceptional attention to detail. - You have very strong communication skills, both written and verbal. - You have the ability to follow current processes correctly and the initiative to suggest process improvements. - You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being. Our Work Environment - We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC. All applicants for the Customer Support Associate role are eligible to work from home permanently. - Our office building is located in the heart of downtown DC, easily accessible by metro, bus and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots. - Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.