The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations. Additional responsibilities include: - Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management - Maintain required levels of phone activity, contact percentages and other key performance indicators - Legally, ethically, and confidentially handle any correspondence and/or payments received - Maintain detailed and organized support documentation related to the handling of any owner account. -- Request skip tracing - Assist all members of collections staff with daily processes and procedures when required Qualifications - To fulfill this role, you must possess the following minimum qualifications and experience: - High School/GED - Excellent communications skills - Must meet federal and state licensure requirements. - Flexible Schedule Mon-Sat from 8am to 11pm. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - More than 6 months collections experience or related area(Customer Services or Sales) - Skip tracing experience - Timeshare Industry, Financial Services or Banking experience. Benefits: - Excellent base pay with BONUS potential - Recognition Programs and Rewards - Discounted Hilton hotel rates worldwide! - 401(k) program with company match - Generous Paid Time Off - Employee stock purchase program - Tuition reimbursement programs - Numerous learning and advancement opportunities