Overview Maintain the brand and overall appearance of the store. Responsible for providing excellent customer service including stock and replenishment Responsibilities - Achieve or exceed established goals. These include: sales, hourly productivity, average dollar sale, units per transaction, conversion, charge accounts and contests, and any other brand specifics KPI’s. - Actively participate in all contests, promotions and sales incentive programs. Maintain an awareness of all sales promotions. - Have a complete working knowledge and use of selling skills and customer service standards as set forth in Company training programs. - Develop and maintain relationships with customers through a friendly attitude and excellent customer service. Answer the telephone in a friendly and professional manner. - Meet Company standards for appearance, performance, knowledge and personal grooming. - Assist store management as needed to maintain the store. Keep sales floor and stock area clean and organized. - Follow visual merchandising standards, including keeping fixtures straightened and filled, colorizing displays, and others as directed by the Store Manager/Assistant Manager. - Assist Store Manager/Assistant Manager to take markdowns in a correct and timely manner. Complete work within deadlines and ask for additional assignments. Perform with minimum of supervision. - Follow all security policies and procedures, including zone defense. Recognize and react to potential loss prevention issues. - Watch for potential shortages through prompt servicing of customers, notifying management of: external theft (shoplifting) and internal theft. Key Partners - Store Management. - Human Resources. - District Manager. Qualifications. - 18 years of age (applicable divisions). - Accuracy in all assigned paperwork and/or register functions. - Reliability in reporting to work regularly and on time. - Able to work various shifts, hours, days and holidays to meet store staffing needs. - Must present professional appearance and personal grooming. Skills - Great communication skills - Goal oriented - Customer Service skills - Fast learner