The Reception Specialist is responsible for handling and routing inbound telephone calls and emails to the appropriate employee promptly and accurately. The Reception Specialist is also responsible for handling walk-in traffic and ensuring it is directed to the proper staff. Their duties include: • In Person Clients - Our Reception Specialist is the first person our clients see when they come to get their mail, so it is important to greet them with a smile and a friendly hello. • • Clients Calling In - When clients call, pull up their information both on the Master List and the Dashboard by using their PMB number. • When clients receive vehicle tags/registrations, titles, and license plates - Someone from the mailroom will bring them to the front office so reception can email the client requesting further instructions regarding where and when to forward. • Efficiently direct calls to the respective department • Keep a record of phone calls to confirm calls were correctly received and handled. • Maintain a pleasant demeanor when dealing with clients either in-person or on the telephone. • Take payment information for mailboxes and vehicle registration. • Complete mailbox checks for clients and charge them. • Help process new client sign-ups • Start the box close process.