Yordelis - Customer Service Specialist with 5+ years of support experience in call centers and entrepreneurship

Handled customer inquiries, complaints, and support in high-pressure environments.

Utilized CRM tools to manage customer information and streamline support processes.

Developed and executed digital marketing strategies for social media sales.

Supervised inventory, promotion projects, and follow-up activities for a skincare business.

Used for document preparation, communication, and project planning in various roles.

Provide technical and customer support., Resolve customer inquiries efficiently and courteously., Work under pressure and consistently meet performance objectives.

Offered telephone support and personalized customer service., Implemented service protocols and resolved incidents promptly., Worked with performance indicators to ensure service quality.

Delivered telephone assistance in a fast-paced call center environment., Handled complaints with empathy and professionalism., Ensured compliance with quality and productivity metrics.

Managed digital marketing and social media sales strategies., Provided personalized customer service, consulting, and after-sales follow-up., Oversaw project management, product inventory, and promotion.