Experienced academic coordinator and trainer skilled in team leadership, quality assurance, and onboarding. Proven ability to improve academic quality and support commercial objectives in educational and BPO sectors.
Led a team of teachers and training specialists to ensure high performance and quality standards.
Managed academic quality assurance, monitoring, and student retention strategies within educational settings.
Developed and delivered onboarding programs for customer care specialists in a contact center environment.
Aligned academic results with commercial goals to support sales and reduce student dropout rates.
Language Academy
Led a team of 18 teachers to ensure high academic quality and student satisfaction., Implemented academic monitoring and attendance tracking processes., Supported the sales department by aligning academic results with commercial goals., Reduced student complaints and dropout rates through rigorous...
Contact center BPO
Responsible for training & development of new onboarding for customer care specialists at SITEL for an offshore insurance company.
Bachelor of Arts
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Proficient in Microsoft Office, Excel, Power BI, and editing copy for professional communication.
