Experienced in troubleshooting, network maintenance, and customer support within the telecommunications industry, committed to delivering quality solutions and continuous learning.
Expertise in isolating issues, debugging errors, and providing permanent solutions for complex technical problems.
Skilled in managing end-user frustration, translating technical jargon, and delivering empathetic, effective support.
Experience in installing and servicing network equipment such as WiFi bridges, surge protectors, and POE adaptors.
Proficient in liaising with non-technical stakeholders and communicating complex issues clearly.
TOKHEIM SA
Diagnosing, repairing and maintaining fleet vehicles and machinery.. Installation and servicing of fuel dispensers.. Installation of network equipment: wifi bridges, surge protectors POE adaptor’s etc.
SAICOM HOLDINGS
Analyzing and monitoring graphs to swap out contract sim cards of which minutes have depleted with loaded sim cards.. Interconnecting calls, especially for clients making international calls.
SAICOM VOICE SERVICES
Initial point of contact via phone, email and Zendesk ticketing system.. Triage, prioritize, and assign tickets within agreed Service Level Agreements (SLAs).
IT DIPLOMA
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Willingness to learn new systems and programming languages to enhance technical capabilities.
