Dedicated administrative expert with over 9 years supporting hospital operations and medical account management, specializing in patient records, data accuracy, and client liaison.
Exceptional at managing patient and client interactions, ensuring satisfaction and trust.
Skilled in data capturing, record-keeping, and document management to ensure accuracy and compliance.
Effective in liaising with healthcare providers and clients to facilitate smooth operations.
Proficient in managing correspondence, record-keeping, and administrative workflows.
MEDICLINIC
Admitting patients into hospitals. Sending and retrieving documents. Discharging patients. Auditing patient admission forms. Data capturing. Managing correspondence. Record-keeping. Liaison with service providers. Handling administrative queries. Customer service. Front desk management. Answering and forwarding calls. Making appointments. Receiving and sorting emails. Working with RMA Claims
PASTEUR EYE HOSPITAL
Admitting patients into hospital. Sending and retrieving documents. Discharging patients. Auditing patient admission forms. Data capturing. Managing correspondence. Record-keeping. Liaison with service providers. Handling administrative queries. Customer service. Front desk management. Answering and forwarding calls. Making appointments. Receiving and sorting emails. Working with RMA Claims
RHYTHM FINANCIAL
Managed daily medical account inquiries, ensuring prompt and accurate responses to client concerns. Coordinated submission of medical aid queries for Prescribed Minimum Benefits (PMB) review. Prepared and maintained handover lists and write-offs, contributing to efficient account resolution. Provided cross-functional support by covering for colleagues during absences, maintaining team productivity
Senior Certificate
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Highly skilled in Microsoft Office Suite and other computer applications relevant to healthcare and finance.
