Virginia - Customer Service & Support Supervisor with 8+ years of client engagement

Provided product guidance and support in retail and customer service environments.

Resolved technical and customer-facing issues, supporting troubleshooting efforts.

Led and trained staff across customer service departments, ensuring consistent procedures.

Managed content creation and community engagement on Instagram for a creative business.

Assisted customers with product selection and purchases in a retail environment., Addressed customer questions, handled returns/exchanges, and resolved complaints to maintain satisfaction., Supported store merchandising, inventory control, and visual presentation., Employed upselling and...

Supervised customer service and support operations, responding to inquiries via phone, email, and in-person channels., Provided troubleshooting and technical support for customer-facing issues; resolved escalated complaints to ensure timely resolution., Maintained accurate records of support...

Founded and operate a creative stationery and personalized design business, producing custom invitations and wooden signs., Manage customer inquiries, orders, production timelines, and national shipping logistics., Built an organic social media following of 12,400+ followers on Instagram through...