Viona - Retail Professional with 10+ years in Customer Service and Store Management

Johannesburg, Gauteng, South Africaen

Led daily store operations at Selections by G, enhancing customer experience in a high-traffic airport location.

Supervised and trained teams at Edgards, boosting sales performance and ensuring excellent customer service.

Published on CazVid

Summary

Dedicated retail professional with over 10 years of experience in store management, team leadership, and customer service across high-traffic retail environments. Proven track record of enhancing customer satisfaction and driving sales growth.

Key Achievements

Managed inventory and product availability, contributing to increased sales and customer satisfaction.
Developed team leadership skills through recruitment, training, and performance management across multiple retail roles.

Skills

Customer ServiceExpert

Exceptional ability to engage customers, ensuring high satisfaction and loyalty.

Team LeadershipAdvanced

Proven experience in supervising and motivating teams to achieve sales and service goals.

Sales & MerchandisingAdvanced

Skilled in driving sales through effective product presentation and customer engagement.

Inventory ManagementIntermediate

Capable of managing stock levels and ensuring product availability to meet customer demands.

Time ManagementAdvanced

Experience

Store Manager

Selections by G

2016 - 2018

Oversaw daily store operations, ensuring a seamless shopping experience for customers at a high-traffic airport location.. Led a team of staff, focusing on recruitment, training, and performance management to optimise sales and customer service.. Developed and implemented effective sales strategies that resulted in increased revenue and improved customer satisfaction ratings.. Managed inventory control and merchandising, ensuring product availability and attractive displays to drive sales.. Maintained accurate financial records and administrative tasks, including budgeting and reporting, to meet company objectives.

Senior Beauty Adviser and Supervisor

Edgards

2011 - 2015

Led a team of beauty advisers to deliver exceptional customer service and achieve sales targets.. Managed inventory and ensured product availability to meet customer demands effectively.. Developed and implemented staff training programmes to enhance product knowledge and sales techniques.. Coordinated in-store events and promotions to drive customer engagement and boost sales.. Maintained high standards of store presentation and merchandising to create an inviting shopping environment.