Results-driven Operations Manager with over 15 years of experience leading legal, operational, and HR functions in Peru's collection and outsourcing sectors. Adept at streamlining processes, ensuring compliance, and managing large teams to achieve strategic objectives.
Expertise in designing and executing operational strategies to optimize efficiency and compliance.
Proficient in legal process oversight, ensuring adherence to local labor laws and regulatory standards.
Experienced in managing large teams, fostering collaboration and achieving operational goals.
Confident negotiator skilled in stakeholder engagement and conflict resolution.
Outsourcing Total SAC
Spearheaded operations, legal advisory, and HR functions, ensuring full compliance with local labor laws and regulatory standards., Developed and executed cross-functional operational strategies, boosting team efficiency by 20%.
Direct Contact Solutions SAC
Reduced case resolution time by 15% through streamlined legal process oversight and tech-based workflow improvements., Acted as chief liaison with key stakeholders, translating complex legal and compliance frameworks into actionable business processes.
3C Corporate Collections Castillejo
In charge of designing strategies for the Collection area, with more than 140 collaborators., Design of legal strategy for the most important cases.
Linguistics and Literature
Bachelor in Law
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