Data Analyst with 5 years of experience in market research, data visualization, and cross-functional collaboration, committed to providing actionable insights.
Applied statistical methods to analyze large datasets for market research purposes.
Created dashboards and visual reports using tools like Tableau and Power BI to communicate insights effectively.
Utilized SQL for querying databases, extracting relevant data for analysis.
Worked with multidisciplinary teams to deliver data-driven solutions and reports.
Alorica Contact Services Mexico
Held a senior leadership role overseeing administrative operations across Alorica’s four offices in Mexico., Key responsibilities included strategic budget planning, allocation, and execution to support operational needs nationwide., Led procurement efforts for essential materials and ensured coordination with cross-functional teams to maintain optimal facility standards., Oversaw the proper application of corporate and client branding guidelines across all office locations., Spearheaded the implementation of process automation initiatives to streamline administrative workflows and enhance operational efficiency., Successfully led the deployment of Emburse Chrome River expense management system in the Mexican market.
VUMI Group
Management, distribution and projection of the budget allocated to the country for each of the offices, ensuring the efficient acquisition of all the materials necessary for daily operations., Coordination with different departments to ensure the proper maintenance and operation of the facilities., Supervision of the correct use of the corporate image, both of Alorica and of our customers, in all physical spaces., Implementation of automation processes in administrative tasks with direct impact on the operation., I led the implementation of Emburse Chrome River as a corporate expense management tool for operations in Mexico.
Meetings & Events
Comprehensive planning and execution of corporate events for the assigned client, from the selection of locations to the coordination of all logistical aspects., Focus on detail to guarantee successful experiences, taking care of each phase of the event with precision and quality., Application of negotiation skills to achieve the best agreements with suppliers and optimize available resources., Constant monitoring of each project to ensure budget compliance and customer satisfaction., Implementation of the CVent system as an event management platform, improving the efficiency and traceability of the process.
Degree in International Business Administration
Commercial Engineering
Tourism Business Administration
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Corporate Travel
Management, optimization and control of the resources assigned by the client to ensure efficient, safe corporate trips aligned with their policies and standards., Identification of savings opportunities and search for strategic solutions without compromising the quality of service., Monitoring of risks associated with each trip, providing proactive support in emergency situations., Personalized advice to ensure compliance with the client's objectives in terms of corporate travel., Implementation of the SAP Concur system for the automation of the management of travel and customer expenses.
Service Recovery Agent
Direct attention to passengers affected by irregular operations at Tocumen International Airport, providing support in critical situations., Assertive and empathetic management of dissatisfied customers, focusing on emotional containment and recovery of the passenger experience., Application of personalized solutions in real time, adapted to each operational situation., Development of active listening skills as a key tool to offer effective answers and build trust., Contribution to the improvement of the company's image in contexts of high operational pressure.
Service Agent
Responsible for ensuring an excellent customer service experience as the first point of contact with passengers., Check-in at counters and boarding processes at boarding gates at Tocumen International Airport., Strict compliance with quality and operational safety standards established by the airline and airport authorities., Personalized and efficient attention in a dynamic and high-demand environment.
