Vanessa - Virtual Assistant at Humana-ResultsCX with 2+ years in Customer Support and Technical Assistance

Tegucigalpa, Francisco Morazán Department, Hondurasen

Verified insurance coverage and processed claims for elderly clients, enhancing customer satisfaction.

Provided onboarding support and process guidance to new employees, improving onboarding efficiency.

Published on CazVid

Summary

Dedicated professional experienced in customer support, technical troubleshooting, and process facilitation. Skilled in using Salesforce and PowerBi, with strong communication abilities in English and Spanish. Committed to delivering efficient solutions and enhancing client experiences.

Key Achievements

Resolved technical issues for clients using Google Nest and Vivint, ensuring minimal downtime.
Utilized Salesforce and PowerBi to streamline data management and reporting processes.

Skills

Customer SupportAdvanced

Experienced in assisting clients with insurance verification, claims, and onboarding processes.

Technical TroubleshootingIntermediate

Skilled in diagnosing and resolving technical issues related to security devices and software.

Communication SkillsAdvanced

Proficient in providing clear, empathetic communication in English and Spanish.

Office Suite & Data ToolsAdvanced

Proficient in Microsoft Office (Word, PowerPoint, Excel), Salesforce, and PowerBi for data management.

Languages

Inglés(Avanzado C1)

Experience

Asistente virtual

Humana- ResultsCX

2024 - 2026

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