Valeria Núñez es una agente de servicio bilingüe con sólida experiencia en soporte técnico, gestión de transacciones y atención personalizada. Destaca por su adaptabilidad, habilidades de comunicación y compromiso por la satisfacción del cliente en diversos sectores.
Capacidad para resolver problemas y brindar soporte en inglés y español en diversos entornos de atención.
Habilidad para asistir a clientes en la resolución de problemas técnicos en hardware y software de cerraduras inteligentes.
Experiencia en manejo preciso de efectivo, tarjetas y sistemas POS en retail y servicios.
Capacidad para de-escalar llamadas y resolver conflictos manteniendo la satisfacción del cliente.
SRS Expert • Zahoree CX
Parte del equipo residencial de Yale, brindando soporte técnico remoto a clientes con cerraduras inteligentes, tanto en el hardware físico como en el sistema operativo de la aplicación.. Gestión de llamadas entrantes e interacciones por correo electrónico.. Utilización de los programas Kustomer, UJET y CX One.
Suburbia, S. de R.L. de C.V.
Manejo eficiente de transacciones en efectivo, crédito y débito, asegurando precisión y cumplimiento de las políticas de la empresa.. Operación de sistemas de punto de venta, procesamiento rápido de ventas y resolución de problemas técnicos menores.. Facilitación de un servicio al cliente sin problemas para asegurar una gran experiencia de compra y su retorno.
Zahoree Virtual Teams
Participated as a Bilingual Tech Support Agent for the Yale and August brands.. Gave assistance through inbound calls to customers about the Smart Lock and Yale/August App, de-escalated calls, and filed JIRA tickets for bug submission, as well as presales information.. Managed 2 inbox and call queues with promptness and avoiding mixups.. Used CRM software such as Kustomer, UJET, and CXOne.
Carrera Técnica
Lic. en Artes Visuales
High School Diploma
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Habilidad para colaborar en entornos multiculturales y adaptarse rápidamente a nuevas tareas.
NueShop
Arts & Crafts plus K-Pop merchandise retail.. Managed inventory, set prices, and assisted customers with inquiries about the products.. Gave detailed and personalized aid to each customer about materials, crafts, art supplies and accessories to ensure success in their artistic endeavors.. Managed the store from opening to closing, including cleaning and balancing the cash register.
Suburbia S.A. de C.V.
Efficiently handled cash, credit, and debit transactions while ensuring accuracy and compliance with company policies.. Operated point-of-sale (POS) systems, processed sales quickly, and resolved minor technical issues.. Delivered seamless customer service to ensure an excellent shopping experience and encourage customer loyalty.
Datamark de México
Participated in the FedEx Trace and LanguageLine CSA project.. Provided assistance with shipment tracking, internal coordination with various warehouses, de-escalated calls in a high call volume environment.. Improved and perfected English skills; managed outbound and inbound calls.. Used OKTA and Softphone software for support services.
Cinemex, S. de R.L. de C.V.
Assisted customers with the purchase of movie tickets, snacks, and beverages.. Prepared a variety of concession items, including popcorn, drinks, and candy.. Accurately processed cash and credit transactions in both areas.
Grupo Parisina, S.A. de C.V.
Efficiently and accurately processed customer transactions using electronic cash registers and payment systems.. Safely handled cash, credit cards, and other forms of payment in accordance with company policies.. Processed returns, exchanges, and refunds promptly and courteously.. Balanced cash registers at the beginning and end of each shift to ensure accurate accounting of funds.. Maintained up-to-date knowledge of products and promotions to effectively assist customers with purchasing decisions.
