Dedicated project manager with a focus on large-scale construction projects, emphasizing schedule and budget adherence.
Expertise in planning, executing, and closing projects within scope, time, and budget.
Experience in developing project budgets and monitoring expenses throughout project lifecycle.
Proven ability to lead multidisciplinary teams and facilitate stakeholder communication.
Skilled in managing client expectations and maintaining satisfaction via regular updates and consultations.
Teleperformance S.A.C. (DoorDash USA Campaign)
Provide bilingual (English–Spanish) support to clients and “Dashers” in the operational support area of DoorDash, resolving issues related to orders, deliveries, payments, and safety., Manage high-volume inbound calls (approx. 80 per 8-hour shift) and ensure efficient case resolution while maintaining service quality standards., Handle health, safety, and legal cases with professionalism, applying company protocols and discretion., Coordinate with stores and drivers to ensure accurate and timely delivery of high-volume orders (50+ items)., Document and track all cases through Salesforce (previously) and Okta (currently), ensuring data accuracy and accountability., Collaborate with cross-functional teams to resolve complex cases and improve customer experience., Maintain top KPIs in resolution rate, customer satisfaction, and first-contact resolution.
Ciudaris Consultores Inmobiliarios S.A.C.
Conducted market intelligence and benchmarking by analyzing competitors’ projects and compiling weekly Excel dashboards with comparative reports for management decision-making., Managed and updated the client database (CRM), segmenting leads and generating performance reports to optimize the sales process., Supported digital marketing campaigns, coordinated graphic content creation, and assisted in monitoring ad performance metrics., Prepared commercial materials such as quotations, presentations, and technical sheets to assist the sales team., Provided support to international clients, adapting communication and coordinating virtual meetings to facilitate remote sales.
Bachelor’s Degree
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