Experienced in clinical psychology, technical support, and customer service, with a focus on effective communication and problem-solving.
Applied leadership, assertive communication, and team management to maintain effective interactions.
Performed psychotherapy and psychoeducational activities, ensuring patient engagement and communication.
Provided technical assistance via email and internal platforms to resolve user issues.
Responded to customer inquiries, managed product returns, and facilitated order and payment support.
Universidad de los Andes Health Center
Conducted individual psychotherapy and brief psychological orientation., Facilitated public psychoeducational workshops., Handled administrative duties such as record keeping and visual materials for patient communication.
Anthology – IT Technical Support Center (English)
Provided technical assistance via email and internal platforms., Resolved issues related to software use and access.
Yireh Life S.A.S
Responded to client calls and product requests., Managed returns, deliveries, and technical issues.
Teleperformance – Stripe, Inc. (English)
Assisted Stripe clients with payment and platform concerns via email.
Bachelor’s Degree
High School Diploma
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