Experiencia demostrada en Campaign Optimization.
Experiencia demostrada en Data-Driven Decision Making.
Experiencia demostrada en Troubleshooting.
Experiencia demostrada en Customer Service.
NewFlex
Assisted Case Managers by coordinating medical care for personal injury clients., Managed up to 100 active cases simultaneously, identifying clinics, scheduling appointments, and ensuring continuous treatment follow-up., Requested medical reports and billing statements from healthcare providers., Coordinated additional medical services based on physician recommendations to ensure continuity of care., Ensured all treatment milestones and documentation were completed before presenting the case to the attorney.
Excello BPO
Provided timely, personalized support to advertisers on the platform, assisting with campaign setup, payment processing, account verification, and troubleshooting ad creatives., Guided clients through compliance requirements, platform policies, and creative guidelines to ensure successful ad placements., Collaborated with internal teams to resolve complex issues related to ad delivery, targeting, and campaign performance., Educated customers on the CPM model, auction-based bidding systems, targeting options, and campaign optimization strategies.
AdMediary LLC
Conducted vertical and country-level market research to determine optimal budget allocation., Performed keyword research using Google Ads Keyword Planner., Created video ads using CapCut and developed ad copy for TikTok campaigns., Launched and optimized advertising campaigns while analyzing performance to improve ROI.
Bachelor of Science
Discover other professionals with similar experience
Concentrix Nicaragua
Provided technical support for Microsoft devices., Diagnosed and resolved hardware and software issues., Assisted customers with device setup, troubleshooting, and product guidance.
Webhelp Nicaragua
Responded to customer inquiries via email and resolved issues related to Cash App accounts., Handled banking-related concerns efficiently while maintaining high service standards., Provided real-time support via chat, resolving customer issues quickly and accurately., Maintained high customer satisfaction through timely responses., Provided direct support to frontline email, chat, and call agents handling escalations., Authorized sensitive actions such as account closures, refunds, and interaction termination when required., Managed escalations by equipping agents with the tools and permissions necessary to resolve complex cases.
