Thulisile - Field Specialist

Demonstrated experience with Customer Service.

Demonstrated experience with Administrative Support Claims.

Demonstrated experience with Time management.

Demonstrated experience with Attention to Detail.

Demonstrated experience with Client Relationship Management.

Assist with onboarding new service providers, ensuring smooth integration into the company system.. Allocate service providers to specific areas based on client needs and service coverage requirements.. Capture and maintain accurate client details and service provider information in the system.. Coordinate with service providers to ensure timely and efficient service delivery.. Resolve any issues or discrepancies related to service provider allocations and client information.. Provide ongoing support and training to service providers to enhance their understanding of the company's processes and systems.. Monitor and evaluate the performance of service providers to ensure compliance with company standards.. Communicate effectively with clients to address inquiries and provide updates on service status.. Collaborate with internal teams to improve processes and enhance overall service quality.

Keep and update client filing systems, ensuring all records are accurate and up-to-date.. Provide feedback to clients regarding their cases.. Explain and resolve client queries in a clear and efficient manner.. Clarify information to clients to ensure they understand all aspects of their cases.. Research issues concerning client cases to provide thorough and informed responses.. Identify client needs to tailor services and support accordingly.

Perform general administrative tasks to support the efficient operation of the office.. Organize staff functions, meetings, and workshops as required.. Coordinate travel bookings for employees on site.. Type minutes for inquiries and meetings.. Manage administration for all existing, departing, and new staff members.. Create and update all files to ensure accurate and accessible records.. Prepare presentations and coordinate travel arrangements.. Handle inbound calls in the call center, providing exceptional customer service.. Process claims and assist customers with their inquiries and issues.