Dedicated customer service professional experienced in providing high-quality support across multiple channels. Skilled in technical troubleshooting, account management, and bilingual communication. Consistently meets KPIs and adapts quickly to dynamic environments.
Delivered comprehensive support via live chat and email, addressing a diverse range of customer needs.
Guided users through technical issues step-by-step, ensuring timely resolution and customer satisfaction.
Handled billing, service terms, renewals, and account adjustments for individual and enterprise clients.
Documented cases accurately and collaborated with internal teams using various CRM and ticketing tools.
Foundever
Provide customer support through live chat and email, managing high interaction volumes with clarity and professionalism., Resolve customer inquiries from basic to complex by delivering tailored, solution-oriented responses., Perform technical troubleshooting and guide users step by step to...
High school diploma
Bachelor's degree
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Provided services in English and Spanish, demonstrating excellent written communication and cultural adaptability.
