Language Line Solutions
Experienced Interpreter handling over Medical interactions (Treatments, procedures, insurance, benefit programs, consultations, screenings, surveys, tests, appointments, explanations of results and so forth), Banking interactions (Unrecognized charges, mortgages, insurance, clarifications, applications for loans, credit cards, explanation of different accounts, etc), Social Workers screening, Resorts: room service (Food orders, requirements), 911 calls, etc.
Cox communications
Nice and kind agent trained for many different situations such as fast resolution, warm attention and step by step together resolution., Account Manager focused on help customers with technical issues, billing issues, retention and sales., Offering in every call a mobile package and several offers of a new smartphone.
Beliveo S.A de C.V
Nice and patient agent focused on being better every time, punctual and responsible., Working with multitasking skills, speaking skills in English and Spanish., Outsourcing and Customer Service Certificate- ´´White Belt´´ Lean 6 sigma course., Customer service representative with surroundings regarding billing, retention and sales., Probability of sales in every phone call.
Administration and finances degree
English Certificate
TOEFL Certification Preparation Course
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HRPV-Diener Law Attorney´s
Nice and patient agent focused on being better every time, punctual and responsible., Ability to Multitasking, computer skills, adaptability, ability to work under pressure., Sales and customer service experience., Immigrant law firm, legal assistance taking cases of: Personal Injury, Workers Compensation and Immigration relief applications., Handling calls from institutions such as Police institutions and Medical institutions and also from attorneys calling regarding different topics and other requisitions such as updates, documents, archives and translation of documents., Constant Attention through different contact ways such as emails, messages and voicemails.
