Steven - Customer Service Professional with 9 months of call center experience

Breña, Lima, PerúRemoteen

Created and maintained tracking spreadsheets using MS Excel for HR documentation.

Handled customer inquiries and resolved complaints with empathy, improving customer loyalty.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in handling customer inquiries, managing office operations, and supporting HR functions, with bilingual language skills.

Video Resume

Key Achievements

Assisted HR with clerical duties and communication of company policies to employees.

Skills

Customer ServiceAdvanced

Provided courteous and professional service while handling customer inquiries, complaints, and escalations.

Office OrganizationIntermediate

Managed office tasks such as filing, mail delivery, and maintaining organized workspaces.

Data Entry & ManagementIntermediate

Created and updated spreadsheets for tracking HR and office information.

Conflict ResolutionIntermediate

Actively listened and effectively managed customer and employee issues to ensure satisfactory outcomes.

Technical Skills

Experience

Human Resources Intern

Teleperformance

May 2022 - June 2022

Filed paperwork, sorted, and delivered mail, maintaining office organization., Assisted the HR department with clerical duties and answered phone inquiries., Created and updated tracking spreadsheets using MS Excel., Communicated new company policies to employees and gathered feedback to improve...

Customer Service Representative

Teleperformance

May 2020 - May 2022

Handled customer inquiries and issues courteously and professionally., Managed high-stress situations effectively, maintaining professionalism under pressure., Resolved customer complaints with empathy, increasing loyalty and repeat business., Actively listened to customers and escalated major...