Experienced customer service representative with over 10 years in fast-paced, English-only support environments, proficient in de-escalation and multi-tier support.
Handled end-to-end customer support, resolving inquiries and issues efficiently.
Deployed conflict resolution skills to diffuse tense customer interactions.
Quickly adjusted to dynamic workloads and evolving team requirements.
Worked successfully with multiple teams in English-only settings for over a decade.
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