Demonstrated experience with Slack.
Demonstrated experience with Intercom.
Demonstrated experience with Avaya.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Office Suite.
Sim Local
Assisted SIM/eSIM users via chat, calls, and tickets., Solved connectivity and activation issues with empathy and accuracy., Recommended plans and products based on customer needs, supporting sales growth.
Holafly
Provided multilingual eSIM support via chat, email, and phone., Supervised daily team tasks, trained new agents, and managed escalations.
Teleperformance
Delivered bilingual (EN–ES) support for Amazon customers via chat and calls., Resolved inquiries efficiently, maintaining quality and compliance standards.
High School Diploma
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