Sonya - Claims Assessor at IUA Business Solutions

Expert in assessing claims accurately by meticulously reviewing all policy details and documentation.

Proficient in prioritizing tasks to meet tight deadlines while maintaining high-quality service delivery.

Capable of adjusting to new challenges and changing environments in the fast-paced insurance industry.

Assessed claims against policy terms and conditions. Validated policy status and claim eligibility. Calculated claim payments. Identified fraud indicators and referred suspicious claims. Managed complaints and insurer queries. Generated approvals, declines and NTU communications. Assisted with staff training, testing and Afrikaans support

Managed insurance claims. Negotiated settlements. Liaised with insurers and assessors. Handled documentation and customer communications. Escalated claims beyond mandate

Processed and administered claims. Obtained supporting documentation. Managed claim intimation and tracking. Handled customer queries and complaints. Issued claim correspondence

Processed policy amendments. Beneficiary changes. Cessions and policy servicing requests. Assisted clients with policy enquiries

Resolved customer queries. Handled complaints and escalations. Supported team administration and reporting