Sonia - Customer Service & Sales Professional with over 10 years of experience

Bogotá, Bogota D.C., Colombiaen

Delivered personalized customer service across multiple roles, enhancing client satisfaction and loyalty.

Managed product promotion and sales, consistently achieving sales targets in retail and telecommunications sectors.

Published on CazVid

Summary

Dedicated professional with over a decade of expertise in customer service, product promotion, and sales across retail, telecommunications, and online customer support. Skilled in managing client relationships, promoting products, and ensuring operational efficiency.

Key Achievements

Streamlined customer follow-up processes at Amazon, ensuring compliance with company policies and reducing issue resolution time.
Developed strong organizational skills through inventory management and product organization in retail environments.

Skills

Customer ServiceExpert

Extensive experience in providing personalized support, resolving issues, and ensuring customer satisfaction.

Sales & PromotionAdvanced

Proven ability to promote products and close sales in retail, telecommunications, and online platforms.

Product OrganizationIntermediate

Skilled in managing inventory, organizing displays, and maintaining product rotation for optimal sales.

Communication SkillsAdvanced

Strong interpersonal skills demonstrated through consistent client engagement and team collaboration.

Experience

Promotora

Vinculamos Gef y Punto blanco

2011 - 2012

Responsables de brindar atención de servicio al cliente personalizado. promoción. información. asesoría y venta de productos tangibles como ropa. organización. rotación y surtido de productos de almacén. montaje de pines marcación de precios