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Demonstrated experience with Leave Administration.

Demonstrated experience with Payroll Accuracy.

Demonstrated experience with Employee Communication.

Demonstrated experience with Medicaid Eligibility.

Demonstrated experience with Client Education.

Supervised leave administration cases (FMLA, PFL, disability, workers’ comp) ensuring compliance with state and federal regulations., Audited and reconciled timekeeping and PTO records in UKG, resolving discrepancies with a 15% improvement in payroll accuracy., Responded to high-volume employee inquiries regarding benefits and policy interpretation, delivering timely and accurate resolutions., Drafted disciplinary actions, coached managers on attendance tracking, and monitored case outcomes., Developed and distributed internal communications campaigns, ensuring clear, accessible messaging across diverse employee groups.

Managed caseload of Medicaid-eligible participants; determined eligibility for health coverage and support services., Educated clients on available benefit programs, including Medicaid, SNAP, SSI, and employment assistance., Processed benefit applications and documentation, ensuring accuracy and compliance with state and federal standards., Conducted redeterminations and case reviews to verify continued eligibility and prevent lapse in benefits., Provided direct client service in a high-volume environment, explaining complex program requirements and resolving coverage disputes., Coordinated with healthcare providers, insurers, and case managers to expedite services and support client well-being.

Counseled 500+ employees on health insurance enrollment, retirement options, and leave programs., Processed FMLA, PFL, disability, and workers’ compensation claims; communicated eligibility requirements and status updates., Partnered with payroll and labor relations to resolve benefits discrepancies, ensuring timely and accurate payments., Supported new hires and terminations with onboarding, benefits enrollment, and exit counseling.

Served as primary benefits liaison for 500+ employees, guiding them through health, dental, vision, retirement, and workers’ comp programs., Processed leave of absence requests and educated employees on eligibility, deadlines, and required documentation., Assisted union and non-union staff with benefits navigation, resolving escalated concerns with empathy and accuracy., Maintained records and ensured compliance with HIPAA, ERISA, and NYS labor regulations.

Supervised a remote call center team handling Medicaid/Medicare and employer health plan calls., Delivered coaching, training, and QA reviews to improve call handling, claim accuracy, and compliance., Managed escalations, resolving eligibility disputes, claim denials, and benefit coverage questions., Monitored team performance against KPIs (average handle time, resolution rates, quality scores), consistently meeting goals., Balanced leadership duties with direct member support, processing claims and guiding patients through enrollment and appeals.

Oversaw workplace injury and workers’ comp claims, coordinating with carriers and medical providers., Guided employees through leave programs (FMLA, PFL, disability) and return-to-work processes., Counseled staff on available benefits, processed enrollments, and maintained accurate eligibility records., Partnered with HR, safety, and operations teams to implement safety and cost-reduction strategies.