Dedicated customer service professional with extensive experience in high-volume environments, skilled in communication, problem-solving, and building lasting client relationships. Proven ability to adapt and deliver exceptional service across diverse sectors.
Exceptional ability to resolve customer inquiries efficiently, fostering positive relationships and satisfaction.
Skilled in conveying information clearly and empathetically across diverse customer interactions.
Proficient in utilizing CRM and call-center software to manage customer data and streamline workflows.
Experienced in identifying customer needs and recommending suitable products to enhance sales and retention.
Teleperformance
Handled customer billing queries and processed payments accurately and efficiently.. Delivered soft sales through identifying customer needs and recommending relevant solutions.. Provided technical support, troubleshooting and resolving customer issues professionally.
Capita SA
Handled high volumes of inbound customer queries with professionalism, empathy, and efficiency, in line with strict service-level standards.. Resolved service issues accurately and promptly while maintaining high customer satisfaction scores.. Adhered consistently to quality, compliance, and performance metrics.. Collaborated closely with team members and supervisors to meet daily targets.
Webhelp SA
Provided customers with accurate information and timely solutions in a high-volume call-centre environment.. Maintained professionalism and consistently met service-level agreements and quality benchmarks.
Boomerang / 1Life Insurance
Matric Certificate
Basic Office Administration Practical
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