Results-driven product manager with extensive experience in SaaS and cloud solutions, focusing on product development, team leadership, and stakeholder engagement.
Overseeing product development from ideation to launch and ongoing enhancements.
Implementing Agile frameworks to improve development efficiency and team collaboration.
Designing and managing cloud-based products to ensure scalability and security.
Collaborating with clients, developers, and executive teams to align product goals.
Techmahindra IT Service Desk (TECHMAHINDRA DE MEXICO S DE RL DE CV)
Technical Support for internal users with any Windows operating system problems software update installations, uninstallations and repairing internal applications., Provide Support with connectivity with user internet connectivity VPN configuration and access issues., Assist with remote connectivity via Skype or Remote Tech Station., Reset passwords and unlock accounts for Window on (Active Directory) and internal programs like Rumba, Oracle data bases, People soft.
Computacenter IT Service Desk (COMPUTACENTER MEXICO S.A. DE C.V.)
Technical Support for internal users with any Windows operating system problems., Provide Support with connectivity issues and/or Windows Office related problems., Assist with remote connectivity via Skype or Teamviewer.
Instituto Ingenes (Instituto de Infertilidad y Genética México, S.C.)
Customer service and set up of appointments for prospects interested in becoming parents, also for United States prospects.
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