Experienced in chemical and laboratory analysis with a strong background in customer service support. Skilled in data reporting, multiskilling, and adapting to dynamic environments across pharmaceutical and chemical sectors.
Conducted precise chemical tests on finished and raw materials, ensuring quality and compliance.
Performed laboratory analyses to support manufacturing processes in pharmaceutical and chemical industries.
Provided bilingual chat assistance, improving communication with diverse clients and internal teams.
Utilized strong communication skills for client support, report writing, and interdepartmental collaboration.
TELEPERFORMANCE
Provided bilingual chat support, Assisted supervisory and coaching processes, Managed operational, HR, and system-related requests
ELEMENTOS QUÍMICOS LTDA.
Performed chemical analysis of finished products
LA SANTÉ
Conducted laboratory analysis of raw materials for the manufacture of pharmaceutical products
Chemical Technology Applied to Industry
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Managed customer inquiries and complaints via chat, maintaining patience and empathy under pressure.
