Sergio - Digital Marketing Specialist with 5+ years in e-commerce

Produced engaging content for websites, social media, and email marketing to attract and retain customers.

Implemented search engine optimization and marketing strategies to improve organic and paid search rankings.

Utilized analytics tools to monitor campaign performance and inform strategic adjustments.

Managed and grew social media accounts to enhance brand presence and customer interaction.

Cold calling homeowners to see if they’d be interested in selling their properties, Asking basic qualifying questions to determine motivation to sell, Generating leads from calls

Assisted customers who are restaurant owners and managers, Troubleshot hardware issues, Guided customers on how to work the POS system, Answered general questions, Resolved issues, Created, escalated and closed cases

Called patients who registered online for knee and back pain seminars, Scheduled or confirmed appointments

Established connections with new customers, Enhanced sales growth by selling uncut lenses to eye care professionals, Gained commitment in opening new accounts, Ordered prescriptions, Offered price lists of lenses

Assisted teachers with vocabulary pronunciation, Interpreted phrasal verbs and idioms for students, Evaluated students’ reading, listening and speaking skills, Taught English to the Nicaraguan community