Sergio - Data Analyst with 5+ years of experience in Market Research and Data Visualization

Applied statistical techniques to analyze large datasets for insights.

Created dashboards and visual reports using tools like Tableau and Power BI.

Developed complex queries to extract and manipulate data from relational databases.

Conducted industry and customer analysis to support business strategies.

Define the sales plan., Prepare a sales forecast., Lead the sales team., Delimit the product distribution channels., Define promotions and discounts., Establish service policies for individual and corporate clients.

Coordinate and book appointments., Receive all complaints, suggestions or claims from customers, record them and channel them., Inform about the company's products and services., Motivate cross-selling or make recommendations about promotions., Identify customer needs to achieve their total satisfaction., Answer calls and emails, transfer them if necessary.

Provide users with information and support regarding products and/or services that the company provides., Assist in sales., Coordinate and book appointments., Receive suggestions from customers., Channel complaints, claims and suggestions., Prevent future incidents.