SERGIO - Customer Service & Sales Specialist with 10+ years in BPO and Education

Manage high volume of calls and communication while maintaining professionalism. Managing customer accounts including but not limited to: Cancellations, subscription questions, password assistance, tech support, updating card information, upgrading subscriptions, refund issues.

Setting up appointments for eye exams.. Rescheduling appointments.. Answering customer inquiries for orders, promotions.. Explaining process to potential customers and existing customers.

Resolving customer issues with their account including but not limited to: card orders, transaction reviews, transfers of money, setting up new accounts, closing accounts, disputes, general questions about service.

Answering queries for Netflix for potential new customers , troubleshooting devices to get customers back to streaming, resolving billing and account issues.

Troubleshooting connection issues with Netflix for clients and resolving issues with software, hardware, setup on all platforms and devices. Helping customers with any issues related to their account, registration, billing, cancellations.

Diagnosing computer issues on all WINDOWS and MAC operating systems from WINDOWS XP, WINDOWS 7, 8, 10 and Yosemite/ OS X computers including diagnosing hardware issues: bad hard disk, bsods , boot up issues, software issues: viruses, spyware, ransomware, outdated software, incompatible software. Sales: Selling and setting up remote computer repair service (FLAT FEE TUNE UP), and Onsite services of company with existing clients and potential clients. Sales: Explaining services of company to potential clients. Live chat operator: Handling customer requests via live chats, answering questions about service to new and potential clients.. Transferring calls to appropriate departments and taking messages for staff

Translating calls for GEICO Auto Insurance, AAA, Capital One, National Grid, Social Security Administration, Texas Lonestar Helpdesk. Helping interpret social security claims, auto insurance questions, accident claims, credit card questions, payments, problems with credit card accounts, updating information, disability claims.

Taking calls in English and Spanish. Translating documents and instructions from English to Spanish. Taking, fixing, and updating orders. Answering product inquiries. Creating cases, updating cases with orders

Taking calls in English and Spanish. Translating documents and instructions from English to Spanish. Manage Credit Cards accounts in all forms- Doing balance transfers, Change of address, Online tech support-checking emails, email alerts, online activity, calculating interest, analyzing transactions, investigating fraud, making fraud reports, doing merchant verification, connect account and calls with different departments, creating specialty letters, taking payments, receiving payments, and giving all payment options, doing balance summaries, issuing credit cards.. Explaining process of applying, maintaining, fixing credit card errors/ giving solutions. Checking status of accounts-giving fixes to restricted accounts

Teaching English: singular/plural nouns, types of sentences, Context Clues-identifying unknown words, literary terms: Theme, Conflict, Resolution ,Irony, Reading strategies. Teaching Algebra: Order of Operations, Converting Percent to Decimal, Translating Word Expressions to Numerical Expressions, Solving for X, Inequalities, Graphing. Teaching Science-Teaching atoms/molecules, circulation system, organs, respiration, diseases, medicines.. Teaching Computers: Projects in Microsoft Powerpoint. Teaching Spanish: teaching nouns verbs, translating English sentences to Spanish and vice versa

Teaching grammar, pronunciation, reading strategies, translating English to Spanish

Tutoring 1st grade, middle school and high students in Mathematics, English--Phonics, syllable segmentation, counting, graphic organizers, reading.

Tutoring Middle school and High School students from all over California: Van Nuys, Inglewood, Northridge, Glendale in Mathematics, Algebra I, English, Science, French and Spanish to foster care students and economically disadvantaged students.

Working with Elementary school English students and Special Education students. Developed specialized English plans and curriculum for students. Taught different reading strategies: KWL charts, Think Alouds, Journaling, Cornell note-taking. Taught grammar and vocabulary development. Tutor in both English and Algebra

Teaching English to 8th grade students. Developed specialized English plans and curriculum for students. Taught different reading strategies: KWL charts, Think Alouds, Journaling, Context Clues, Grammar, Cornell note-taking

Tutored 1st grader in: Teaching Phonic sounds, Syllable counting, Phonemic awareness, Reading Strategies, Letter Writing. Tutored 8th grader in Algebra

Working with ESL students. Helped students with homework, vocabulary, reading and grammar. Working with English students on essay development, essay writing, Microsoft Powerpoint, and character development.. Translating lesson plans to Spanish.. Plan technology lesson plans with teacher. Work with Powerpoint with students on creating presentations and flyers for Vietnam War. Working with English students on essay, comprehension, and vocabulary development.. Helped ESL students with essays.. Helped staff on CSUN orientation for high school students.

Helped students with homework, vocabulary, grammar, and essay writing.. Became a mentor. Worked after school with students on homework and essays. Worked with both bilingual and non-bilingual students in ESL and English classes.. Worked closely with teachers on getting supplies.

Helped students with homework, vocabulary and grammar.. Became a mentor. Worked after school with students on homework and essays. Worked with both bilingual and non-bilingual students in ESL and English classes.. Worked closely with teachers on getting supplies.

Helped students after school with homework, essays, English and Math subjects.. Helped students do their homework, provided translation when students were bilingual.

Duties included making reports of news articles, Xerox copying, dictating letters, answering phones