Experienced in customer support, technical troubleshooting, route dispatching, and administrative tasks, with over a decade in logistics and telecom sectors.
Extensive experience assisting customers with technical, billing, and account issues in multiple sectors.
Provided troubleshooting for devices, network issues, and security protocols across various companies.
Set up and managed routes, coordinated service calls, and resolved operational issues at Mars.
Managed quotes, customer inquiries, account setup, and inventory control in administrative roles.
Maersk
assist customers with route information, investigate for updates, report product or route issues
Foundever
Assist customers with cell phone service billing issues, signal, and devices technical issues
AT&T
assist incoming calls from business owners about technical issues with their devices, troubleshoot and walk thru to fix connection issues, explain bill and fix rate plan to their needs, fix promotion missing issues, investigation on accounts about missing credits based on promo missing, de-escalate...
TATA CONSULTING
check users access, request access, unlock accounts, update security questions information, update profile, make users incident and request tickets, searched knowledge base troubleshooting based on users problems, requested software purchase request, remote to users computer to order it for them...
Diploma
General studies
General studies
General studies
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Proficient with multiple tools including Salesforce, Outlook, Excel, Cisco VPN, Citrix, and ServiceNow.
Alorica
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quotes, receipts, using Microsoft excel, attend customer calls, send quotes via email and fax, look for Steel product via Internet, buy product to sale
Engine Exchange
Find, buy parts and motors with model vin number to reconstruct, Turn in reconstruct motors, have control of inventory of parts
Jiffy Oil Lube
customer service and sales, Oil change, transmission service, fuel injectors service, radiator antifreeze service, differential and power steering service