Sebastián - System Engineer with 3+ years in technical support & cloud management

Bogotá, Bogota D.C., Colombiaen

Delivered bilingual L1 SRE support via Jira and Slack, managing AWS VMs, DNS servers, and SQL databases.

Optimized Bash/PowerShell scripts for efficiency and implemented Dynatrace monitoring for system performance.

Published on CazVid

Summary

Experienced in bilingual technical support, system engineering, and cloud management, with a focus on system optimization and customer satisfaction.

Key Achievements

Supported enterprise clients with Google Workspace, handling system integrations, DNS configurations, and server migrations.

Skills

AWS ManagementAdvanced

Managed AWS Virtual Machines, contributing to system reliability and cloud operations.

Bilingual Technical SupportExpert

Provided technical support in bilingual settings for cloud services, internet providers, and digital media companies.

Scripting (Bash/PowerShell)Intermediate

Optimized scripts to improve system efficiency and automate routine tasks across various platforms.

System MonitoringAdvanced

Used Dynatrace and log analysis techniques to monitor system performance and troubleshoot issues.

Customer Support & Troubleshooting

Experience

System Engineer Junior

Freelance

2025 - Current

Delivered bilingual L1 SRE support via Jira and Slack, Managing AWS VMs, DNS servers, and SQL databases, Optimizing Bash/PowerShell scripts for efficiency, Implemented Dynatrace monitoring, Built APIs with Postman, Performed HTML log analysis to drive proactive issue resolution and system...

Customer service

Full Potential Solutions

2023

Handled customer support operations for an internet service provider, Assisting clients with billing inquiries, account updates, service upgrades, and basic technical troubleshooting, Applied strong problem-solving abilities, Managed special cases, Carried out cross-selling opportunities to enhance...

Customer service

Concentrix

2022

Supported customer service operations for a digital and print newspaper company, Assisting subscribers with billing inquiries, payments, subscription details, and technical issues related to the web application, Performed retention tasks as part of daily responsibilities by addressing customer...