Dedicated professional with over 17 years in BPO and administrative roles, specializing in customer support, office operations, and vendor management. Adept at streamlining processes and enhancing organizational efficiency.
Proficient in handling customer queries via calls, emails, and chats, ensuring resolution and satisfaction.
Experienced in managing daily operations, vendor relations, and facility management.
Skilled in vehicle monitoring, maintenance scheduling, and asset allocation for organizational efficiency.
Effective in liaising with clients, vendors, and internal teams to ensure smooth operations.
Serco – BPO Solutions Pvt Ltd.
Attending Conference Calls, Meetings with the Client, Online escalation of customer issues to clients.. Analyzing MIS Reports and plan accordingly to meet the target.. Identify potential areas for process improvements & highlight the same to the superior.. Provide process training to new team members.. Business by analyzing early warnings indicators/instituting appropriate control measures.
Bajaj Allianz General Insurance Company Ltd.
Directly Communicating client through Calls, Email and Chats.. Giving resolution to customer queries and maintaining Productivity.. Handling resolution and grievance queries, maintaining AHT and making cross sales.. Resolved queries and complaints in a Professional and swift manner.. Promptly advice Clients of decisions regarding claims.. Accessing a client need than marching their insurance requirements.. Giving Investment Planning Advice to Customer (Life Insurance Policies).. Handling Motor, Life, Cattle, Shopkeeper and Marine Claims.. Resolve Customer queries and issues.. Manage Prepare and Access Claim.
BPO Integra India Pvt Ltd.
Cab Routing and monitoring.. Vehicle Management: Maintained company vehicle logbook like Maintenances, services and monitor the vehicle GPS.. Maintaining Petty Cash.. Facility maintenance. Trip sheet maintenance
Diploma
SSLC
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Calpion Software Technologies Pvt Ltd.
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iMerit Technologies Services Pvt Ltd.
Manage daily office operations, maintaining a safe, organized, and efficient work environment.. Coordinate with the legal team on new vendor agreements and renewals of existing contracts, ensuring compliance and timely execution.. Oversee vendor management including coordination, follow-ups, work execution, bill processing, and procurement contract negotiations to optimize costs.
