Demonstrated experience with Communication.
Demonstrated experience with Customer Service.
Demonstrated experience with Teamwork.
Demonstrated experience with Self-Motivated.
Swift Supplementing, LLC.
Review incoming emails and analyze if production needs to be created., Review documentation being valid and up to date for production., Review new submission claims, Analyze emails and distribute accordingly., Contact clients directly requesting documentation., Make and receive calls with Insurance companies to verify documentation., Follow ups every 24-48 hours with clients and Insurance carriers., Take and make calls from Home-owners to discuss information needed or provide updates., Handle basic Admin tasks, Customer service (26+ years experience)
Hilton Connected Room
Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow, Participate in the real time on call support daytime/evening/weekend hours and shift rotation, Real-time support for Hilton's Connected Room support line and perform L1 troubleshooting during daytime/evening/weekend hours and shift rotation, Incident Ownership, Engage in customer follow-up for related issues, Work with hotels real-time to resolve issues, Maintain SLAs, Recurring Incident Problem Management, Work with appropriate teams for research assistance
PJ Hussey
Inbound and outbound call handling, Prioritizing the tenant’s requests, Handling the in-home techs schedule and logistics, Dealing with 3rd party vendors and negotiating pricing, Handling owner’s concerns and requests, E-mail handling and responses, Follow-up with tenants and vendors, Corrigo scheduling and invoicing, Jobber invoicing, Customer service and experience on every call, Encouraging all parties to provide a 5-star google review
Licenciatura
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Demonstrated experience with Organized.
Elevate Realty, Inc.
Scheduling technicians according to priorities in repairs, Speaking to third party vendors, scheduling depending on residents availability and needs, Prioritizing work orders and making proper notations on said orders to fulfill maintenance contracts and needs, Send e-mails and texts to residents to inform them of scheduled repairs, changes in scheduling, updates, etc., Keep up with inspections, inform resident and schedule repairs and walk-troughs before inspection to make sure Unit was inspection ready, Receive and manage resident feedback regarding technicians performance, Follow-up with vendors regarding work sent and making sure it was fulfilled before invoiced, Customer service to residents and tenants, Logistics regarding scheduling to avoid conflict in reference to technicians as well as resident/tenant schedule
Operanet
Customer Service, Making sure customer experience was satisfactory, Customer Relations, dealing with unhappy customers and resolving any complaints and turning their experience around, Contract Review, making sure they were signed properly and resolve any doubts, Translation, being present in meetings and interpreting in real time for my boss; translating contracts from English to Spanish and vice versa
TATA Consultancy Services
Evaluating jewelry, grading it and providing estimated quotes, Answering questions/inquiries regarding their policies, Emailing customers with any updates and any information
TATA Consultancy Services
Detecting and preventing fraudulent credit card movements, Detecting algorithms to prevent fraud in a massive manner
TATA Consultancy Services
Back-office business processing required attention to detail while capturing customer data into formats and reverting with estimate quotes
iGate
Customer service, Answering customer inquiries, Collections, Advising customers on mortgage status, Collecting information for different programs to keep their homes, Payment plans, and commitment
IMAC – Inglés Total
Lesson planning, Teaching from beginners to advanced levels, Conversation Organizer, Teaching Prep, Guiding TOEFL Exams, Training New Teachers
