Dedicated interpreter and customer service expert with extensive experience in healthcare communication, appointment coordination, and data handling. Proven ability to manage high-volume interactions with confidentiality and precision.
Skilled in facilitating clear, accurate communication between healthcare providers and Spanish-speaking patients.
Experienced in managing client inquiries, scheduling, and resolving issues efficiently.
Proficient in using EMR/EHR systems and handling confidential medical data with compliance.
Effective in managing remote interactions and coordinating between multiple stakeholders.
Martti / Independent Platforms
Facilitate communication between healthcare providers and Spanish-speaking patients. Manage high-volume calls (200–350 minutes daily) with accuracy and efficiency. Handle confidential medical information following HIPAA guidelines. Coordinate communication in fast-paced, remote environments
AMANOPAGO
Scheduled appointments and coordinated services between clients and teams. Managed inbound and outbound communication. Resolved client issues efficiently, improving response time. Maintained organized records and follow-ups
Independent Business
Managed daily operations, customer service, and order fulfillment. Coordinated logistics and client communication. Handled high-volume inquiries and problem resolution. Maintained records and tracked transactions
High School Diploma
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