Santiago - Data analyst with 5 years of experience in financial services

Bogotá, Bogota D.C., Colombiaen

Led the development of a new data reporting system, improving efficiency by 30%.

Analyzed large datasets to identify key market trends, supporting strategic decisions.

Published on CazVid

Summary

Results-driven data analyst with 5 years of experience in financial services. Skilled in data visualization, statistical analysis, and financial modeling. Adept at translating complex data into strategic business insights.

Key Achievements

Collaborated with cross-functional teams to implement data-driven solutions, enhancing reporting accuracy.

Skills

Data AnalysisAdvanced

Utilized Excel, SQL, and Python to gather, analyze, and interpret data for actionable insights.

Data VisualizationIntermediate

Created dashboards and reports using Tableau and Power BI to communicate complex results effectively.

Financial ModelingIntermediate

Built financial models to forecast revenues and expenses, supporting budget planning efforts.

Statistical AnalysisIntermediate

Applied statistical methods to analyze trends and test hypotheses, ensuring data validity.

Experience

Customer Service Representative - Phone

SITEL (now Foundever)

JUN 2019 - AUG 2020

Provided expert customer support on billing inquiries and requirements for an energy service provider., Managed customer enrollments, renewals, and promoted renewable energy solutions to drive sales and sustainable energy adoption.

Customer Service Representative – Phone

Concentrix

SEP 2020 - APR 2021

Monitored and tracked shipments, ensuring timely delivery and escalating issues as needed to maintain service efficiency., Resolved customer inquiries regarding orders, including placement, modifications, and issue resolution, ensuring a seamless purchasing experience.

Logistics Coordinator

Lean Solutions Group

JUL 2022 - CURRENT JOB

Coordinated and processed load orders for clients, assigning carriers and drivers to ensure efficient transportation logistics., Monitored FTL and LTL shipments, providing clients with real-time updates and promptly addressing any issues to maintain service reliability.