Salvador - Customer Service Specialist with 4 years experience in telecommunications

Santiago de María, Usulután, El SalvadorRemoteen

Worked as a Digital Assistance Representative for AT&T at Concentrics for 2 years

Gained customer service experience with a telecommunication company in Canada at Telos International

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in telecommunications call centers with strong skills in empathy, communication, and problem-solving, with a proven track record of role progression.

Video Resume

Key Achievements

Promoted to the loyalty and retention team, enhancing communication skills

Skills

EmpathyIntermediate

Applied empathy to understand and address customer needs effectively

Active ListeningIntermediate

Utilized active listening skills to identify customer issues and provide appropriate solutions

Problem SolvingIntermediate

Addressed customer concerns by analyzing issues and implementing solutions in call center interactions

CommunicationIntermediate

Enhanced communication skills through promotion to loyalty and retention teams

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