Experienced project manager with a proven track record in leading software development initiatives and managing cross-functional teams.
Directed multiple software development projects, coordinating teams and resources.
Acted as the primary liaison between clients, vendors, and internal teams to ensure alignment.
Applied Agile practices to improve project adaptability and team collaboration.
Assessed and mitigated project risks to ensure successful delivery and client satisfaction.
Upstream Works Works
Delivered weekly and monthly customer engagement dashboards in Power BI, directly supporting CRM-style analytics for contact center operations., Partnered with marketing and operations stakeholders to track KPIs such as CSAT, FCR, and campaign impact, aligning closely with CRM and customer insights workflows., Conducted data validation and QA across customer interaction datasets, ensuring reliability of analytics and actionable insights., Conducted SQL-driven analyses and built dashboards in Power BI to provide performance insights, improving operational KPIs and customer satisfaction metrics., Collaborated with cross-functional teams to translate business requirements into scalable customer reporting solutions, similar to agency-driven CRM analytics.
Branchy Solution
Designed customer segmentation dashboards in Tableau and Looker Studio, supporting marketing campaign optimization., Analyzed RFM segmentation and campaign effectiveness using SQL and Python, reducing manual reporting by 30%., Created recurring scorecards and ad hoc reports for stakeholders, highlighting customer engagement and churn trends., Performed QA on campaign datasets to ensure robust and reliable insights for leadership and client reports.
University Health Network
Conducted EDA and predictive modeling on survey and engagement datasets using Python (pandas, scikit-learn)., Built Power BI dashboards summarizing patient engagement insights for senior leadership., Validated and cleansed structured/unstructured data before analysis to ensure reliability of insights., Created data stories and presentations to communicate findings to non-technical audiences.
M.A.Sc.
M.Sc.
B.Sc.
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Supervised all phases of software development from planning to deployment, ensuring quality standards.
University of Windsor
Designed ETL pipelines to ingest and clean survey and IoT datasets for academic research projects., Created PowerPoint deliverables and static charts to communicate survey results and key insights., Applied SQL/Python for data validation and statistical testing, ensuring accuracy in reports., Applied econometric methods to identify patterns in mobility, informing transportation planning and public-sector policy.