Rubens - Customer Support Specialist with 5+ years in tech and service industries

Santo Domingo, Nacional, Dominican RepublicRemoteen

Handled complex account issue investigations for Samsung's U.S. clients, maintaining high accuracy and compliance.

Consistently met SLA, quality, and productivity standards in fast-paced customer support roles.

Published on CazVidOpen to remote

Summary

Dedicated support professional with over 5 years of experience in tech, service, and client operations. Skilled in investigating complex cases, maintaining accurate documentation, and managing workflows to ensure client satisfaction.

Key Achievements

Coordinated multi-departmental workflows and maintained organized records across multiple roles, enhancing operational efficiency.

Skills

Customer SupportExpert

Provided email, voice, and written customer support for tech and trading clients, ensuring timely issue resolution.

DocumentationAdvanced

Maintained detailed, accurate records and clear internal documentation to support problem resolution.

Problem SolvingAdvanced

Applied critical thinking to investigate cases, identify root causes, and escalate issues appropriately.

Project ManagementIntermediate

Managed client communications and coordinated workflows to meet deadlines and client expectations.

Technical Tools

Experience

Back Office Support Specialist (U.S. Client)

Samsung Electronics America

July 2022 - February 2026

Provide high-quality support via emails for U.S. based business clients by investigating complex cases related to account issues, BBB, OOP complaints, and service concerns., Review, analyze, and help resolve sensitive cases while maintaining accuracy, compliance, and detailed documentation.,...

Customer Support Agent (U.S. Client)

SIDLEE Trading - Haiti

2019 - 2022

Delivered voice-based and written customer support while managing high interaction volumes., Resolved customer issues efficiently while maintaining professionalism and empathy., Met strict performance, QA, and attendance metrics., Documented interactions accurately to support follow-up and...

Marketing &amp; Client Operations Coordinator

Nathan Creation- Haiti

2017 - 2019

Managed client communications and supported multiple projects simultaneously., Coordinated internal workflows to meet deadlines and client expectations., Maintained organized records and status updates across ongoing initiatives.