Roxaly - Account Management Specialist with 5+ years in customer service and sales

Bogota, Bogota D.C., Colombiaen

Implemented strategies improving team metrics and results at SUTHERLAND GLOBAL SERVICES.

Managed customer accounts with clear communication across language barriers for US clients.

Published on CazVid

Summary

Dedicated account management specialist with over 5 years in customer service, sales, and team coordination, skilled in multilingual communication and leveraging automation tools.

Key Achievements

Achieved sales conversion goals through product advisory and customer management at COLOMBIA ESL.

Skills

Customer ServiceAdvanced

Provided direct customer support for billing, payments, and account inquiries for US customers.

Account ManagementAdvanced

Managed customer accounts, utilized automated tools, and maintained service quality.

CommunicationExpert

Delivered assertive communication in multilingual environments, including handling accents and addressing customer needs.

Leadership and TeamworkIntermediate

Led and coordinated tasks for campaign results, coaching team members as needed.

Sales and Product Advisory

Experience

Senior Associate Account Management

SUTHERLAND GLOBAL SERVICES

2022 - 2025

Implement effective strategies to improve metrics and results at the team level., Coordinate tasks and action plans focused on campaign results., Provide direct customer service to US customers, including account management, billing, payments, and financing, for both Spanish- and English-speaking...

Sales Advisor

COLOMBIA ESL

2021 - 2022

Perform commercial tasks in sales campaigns, managing potential customers, advising on products and services, and achieving conversion goals within the sales team.