Experienced software engineer specializing in web application development with a focus on scalable and maintainable code.
Extensive experience in developing interactive web interfaces using JavaScript frameworks.
Proficient in building dynamic single-page applications with React.
Used Python for backend scripting, automation, and data analysis tasks.
Designed and optimized database schemas, wrote complex queries for data retrieval.
KM2 Solutions
Provide real-time floor support to frontline agents by helping with complex inquiries, escalations, and system issues., Handle supervisor-level calls, ensuring prompt resolution of customer concerns while keeping service level agreements.
KM2 Solutions
Interacting with customers to address their concerns, answer their questions, and help them with their needs.
Collective Solution
Oversaw day-to-day team operations, giving resources and managing schedules., Monitored KPIs, conducted performance reviews, and implemented team development plans., Contributed to process improvements enhancing team productivity and customer satisfaction.
Collective Solution
System Engineering
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