Renny

Experiencia demostrada en Verbal Communication.

Experiencia demostrada en Written Communication.

Experiencia demostrada en CRM Systems.

Experiencia demostrada en Google Workspace.

Delivered exceptional customer service via chat and email, resolving inquiries related to promo codes, refunds, and delivery issues for a leading Sporting Goods Store., Processed payments and refunds while maintaining accurate customer account information., Promoted products by explaining pricing structures and availability, ensuring customer needs were met while boosting sales., Provided detailed information about services and delivery methods, ensuring clarity and customer satisfaction.

Received customer orders for goods or services, promoted offerings, and explained service types and pricing in detail., Updated customer accounts, processed claims, and managed billing while contributing to client retention efforts through cross-selling initiatives., Handled inbound calls with a professional attitude, addressing customer needs efficiently and effectively.

Provided exceptional customer service and sales support for AT&T’s Affordable Connectivity Program (ACP), ensuring access to affordable internet services for eligible customers., Managed inquiries, complaints, and disputes with timely resolutions, maintaining high customer satisfaction levels., Promoted internet services by explaining pricing structures and available plans to meet customer needs and increase sales., Verified customer eligibility for ACP, assisting in documentation submissions in compliance with company policies., Handled complex account updates and ensured all data entries adhered to internal protocols.