Reine

Demonstrated experience with High-Volume Cold Calling.

Demonstrated experience with CRM & Database Navigation.

Demonstrated experience with De-escalation & Customer Retention.

Demonstrated experience with Lead Qualification & Discovery.

Demonstrated experience with Multi-Channel Technical Support.

Manage high-volume inbound inquiries from healthcare members and providers, navigating billing databases to explain complex coverage details, co-pays, and deductibles.. Resolve claims and billing complaints with empathy while maintaining accurate, compliant records within healthcare CRM systems.

Exceeded monthly sales targets by consulting clients on Verizon mobile plans, hardware, and digital services while resolving complex billing and technical support issues.. Navigated advanced CRM software to process upgrades, downgrades, and contract renewals efficiently while improving overall customer retention metrics.

Conducted high-volume outbound cold calls to property owners to proactively identify motivated sellers and generate high-quality real estate leads.. Handled initial property discovery by asking targeted questions to assess property condition and seller motivation.. Qualified prospective leads against company buying criteria and scheduled property assessments for the acquisition team, while maintaining meticulous records of all client interactions within the company CRM.