Demonstrated experience with Java.
Demonstrated experience with SQL.
Demonstrated experience with HTML.
Demonstrated experience with CSS.
SARAVI INDUSTRIES PVT LTD
Designed user-friendly product interfaces using Wix Studio, enhancing overall user experience and increasing user satisfaction by 20%., Created wireframes, user flows, and product designs to effectively communicate interaction and design concepts to clients, improving design approval rates by 15%., Designed user interface elements (icons, buttons, and font styles) for product designs, ensuring consistency, usability, and brand alignment, Figma, and Wix Studio. Utilizing tools such as Figma, Sketch, and Wix Studio., Created engaging visual content for web and print using tools like Adobe XD, illustrator, and Canvas enhancing brand presence and user engagement across platforms., Managed client communication and maintained project documentation, including style guides and design guidelines, reducing feedback turnaround time by 10%.
FAZEAL CYBER SOLUTIONS
Provided application support and troubleshooting for end-users, resolving issues across business apps., Managed incidents and service requests in ServiceNow ITSM, ensuring accurate logging, categorization, and prioritization., Supported ServiceNow CSM module for customer service requests, case management, and escalations., Followed ITIL processes to maintain SLA compliance and reduce resolution times., Collaborated with development and infrastructure teams to identify root causes and implement long-term fixes., Provided day-to-day operational support to end-users by resolving technical issues, ensuring minimal downtime, and maintaining smooth business operations.
Master of Computer Application
Bachelor of Computer Application
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Demonstrated experience with UI/UX.
PRISTYN CARE
Provided L1 technical support by receiving, logging, and managing service requests via phone, email, and ITSM tools, ensuring accurate documentation and a timely response for end-users., Troubleshot IT issues and provided support for O365, client applications and daily operating environments to maintain user productivity., Performed basic Windows administration tasks, including password resets, file/folder permissions, email backups, and Outlook mailbox configuration issues., Supported VPN connectivity and secure remote access configurations, resolving login and connectivity issues for remote users., Monitored and tracked open tickets to ensure SLA compliance, escalating unresolved issues, and following up on delays to maintain timely resolution., Streamlined incident management by tracking tickets, documenting solutions, and maintaining support knowledge articles, enabling faster troubleshooting and trend analysis.
Created and maintained step-by-step user guides, Technical guides, and documentation of recurring issues and resolutions to improve self-service and reduce ticket volumes and standardize IT support procedures., Managed IT assets including laptops, headsets, and accessories, ensuring accurate inventory tracking and timely allocation to end-users., Assisted in employee onboarding by configuring accounts, email, and devices, ensuring new hires had the technical tools needed to be productive from day one., Diagnosed and resolved hardware and software connectivity issues, including modem functionality, to ensure seamless operations and user productivity., Collaborated with development and cross-functional teams during scrum meeting share insights, troubleshoot incidents, and improve service-delivery.
PRISTYN CARE
Conducted end-to-end product support for 25 smartwatch models, covering performance, compatibility, and functionality, leading to the successful launch of 20 models to the market., Developed test plans for compatibility testing with both Android platforms, collaborating with developers and product managers to refine functionality., Identified critical defects, resulting in significant improvements to user experience and overall product quality by 25%., Managed product documentation by accurately recording and maintaining all test cases, procedures, and results, ensuring comprehensive reference materials for future use.
Designed an e-commerce website using Figma and Wix Studio, enhancing the user interface for seamless product browsing and purchases., Created wireframes and user flows to simplify the customer journey and improve website conversions.
Developed a dynamic blogging platform using HTML, CSS, and JavaScript, enabling users to create, edit, and manage blog posts efficiently., Implemented responsive design techniques to ensure compatibility across desktops, and mobile devices, improving user experience on all screen sizes., Designed a blog editor interface enabling users to easily create and format posts with headings, paragraphs, and images., Developed a dashboard for admin users to manage content, view analytics, and moderate user comments., Enhanced website performance by utilizing modern web development techniques and optimization strategies, resulting in faster load times and enhanced user experience.
