Dedicated bilingual professional with extensive experience in customer service, sales, and team supervision. Adept at building client relationships, managing operations, and achieving sales targets in fast-paced environments.
Experienced in delivering high-quality customer support and resolving issues efficiently.
Proficient in engaging prospects via telemarketing and cold calling to generate leads.
Fluent in English and Spanish, facilitating effective communication in diverse environments.
Skilled in supervising call center and shift teams to optimize performance and service quality.
NNS and Associates
Sales Cold calling
When&Where Agents
Sales
Onshore Marketing Solutions
Telemarketing, Cold calling
Scotiabank
Floorwalker supervision, Customer Service, Billing, Interpreter, Sales Advisor, QA
Teletech
Floorwalker supervision, Customer Service, Technical Support, Billing, Interpreter, Sales
Bachelor’s Degree
Certificate
Certificate
Highschool Diploma
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